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Building Forward: new Dispatch Operations Center to centralize, streamline district security and operations

CCSD Director of Security Ian LopezDesign work is under way for a new, centralized Dispatch Operations Center that will improve district security, transportation, maintenance and other support services for the district. The dispatch center, funded in part by the bond passed by voters in 2020, will streamline communications in times of crisis and is part of the district’s overall efforts to strengthen its security day-to-day support operations for schools.

The new dispatch center will feature state-of-the-art technology, including an advanced computer aided dispatch (CAD) and record management system (RMS), controls for a districtwide VALCOM public address and alert notification system, the SchoolSAFE radio bridging system, new routing software for buses and more. The new center is part of a larger project to renovate the Auxiliary Services Center, which will also include renovations and improvements for the transportation department.

Construction on the new facility is slated to last approximately 18 months, but CCSD Director of Security Ian Lopez said that improvements and expansions associated with the new center will take place before the completion of the physical dispatch center.

“We’re working on making those improvements and merging schedules,” Lopez said. “We’re working toward having it all ready to go as soon as we open the doors.”

The new center will feature a centralized staff trained to monitor districtwide operations in an efficient manner. Two years ago, Chief of Staff Chris Smith reorganized security operations for the district, and appointed a security coordinator to oversee each feeder area. The district also worked with a consulting company to refine security operations, and has been training with partner first responder agencies from across CCSD’s 108 square miles to improve relationships and response capabilities.

“This new center will improve our operational efficiency by providing one point of contact for school support,” Lopez said. “This will provide one operations center, so that we will always have someone onsite to handle any situation that may arise.”

This important safety and security project is made possible by bond funding approved by voters in the 2020 election. Other Safety and security bond projects that will be started this year include:

•           Thumb latch locks on all classrooms doors in every school in the district.

•           New safety vestibules in all schools.

•           New intercoms and fire system upgrades at each school.

-- Posted 5/26/21 at 10:30 AM