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Technology Help - Help Ticket

Follow the following steps if you are having technology issues. 

1 - Send an email to hmstech@helpdesk.cherrycreekschools.org

2 - Include the following in your email:

  • Name of student
  • Grade level
  • Is this a school/district device
  • Tech issue

For example, "My name is Jason Stafford. I am a 7th grade student. The microphone on my school issued computer is not working and I cannot communicate with my teacher or class."

Sentence Stems:

  • I am having trouble with my microphone because... 
  • I am having trouble with my camera because... 
  • My computer is not charging because... 

3 - Your email will send a "help ticket" to our building technology member who will work on a solution. 

4 - You will receive an automated reply from our system, Mojo, that includes a link to view updates on the ticket.

5 - You will receive an email from the system every time someone makes a comment on the ticket.  If the issue is your computer, you will be contacted on repair or replacement.

 

For more information on Remote Learning visit the Remote Learning Information Page

Remote Learning Information Page