- Horizon Community Middle School
Technology Help - Help Ticket
Follow the following steps if you are having technology issues.
1 - Send an email to email@example.com
2 - Include the following in your email:
- Name of student
- Grade level
- Is this a school/district device
- Tech issue
For example, "My name is Jason Stafford. I am a 7th grade student. The microphone on my school issued computer is not working and I cannot communicate with my teacher or class."
- I am having trouble with my microphone because...
- I am having trouble with my camera because...
- My computer is not charging because...
3 - Your email will send a "help ticket" to our building technology member who will work on a solution.
4 - You will receive an automated reply from our system, Mojo, that includes a link to view updates on the ticket.
5 - You will receive an email from the system every time someone makes a comment on the ticket. If the issue is your computer, you will be contacted on repair or replacement.
For more information on Remote Learning visit the Remote Learning Information Page